Shipping policy

Shipping and Handling
Postage and Packaging for delivery are charged at as near to the actual cost for ourselves as possible. We do not aim to profiteer from postage and try to keep these costs to a minimum. The website knows the weight of your order and the shipping destination. Please choose a shipping option appropriate to your order.

All packages sent from Oxyhealth are sent via a 'Tracked' service. This is for insurance purposes for both ourselves and our customers.

We use Royal Mail recorded delivery service for orders in the UK , in order to get the best combination of service and value for money for our customers. International orders are shipped via Royal Mail International Signed For Service.

The prices for Postage and Packaging are as follows:-

UK

You have a choice of selecting Tracked 24 (1 to 2 day service) or Tracked 48 (2-3 day service). These service times should be used as a guide only, and may take longer for remote areas of the UK.

International

We use Royal Mail International Signed For Service for smaller packages , and a courier service for larger orders. Please make sure your country does not have problems receiving mail in this format. You will be responsible for redelivery or restocking fees if the product is returned to us and is either no longer required or needs to be re-delivered

Special Delivery

We offer a 'Next Day' Special Delivery service for customers who wish to guarantee their delivery to be delivered before 1 pm the next working day. Your order must have been placed in our store before 1 pm to guarantee a 'next day' service. This is a service offered by Royal Mail, and working days are Monday to Friday, not including Saturdays, Sundays, and Bank or Public Holidays. We will refund your money for postage if Royal Mail is unable to deliver before 1 pm the next working day. This guarantee does not apply if Royal Mail is unable to find someone to sign for the delivery, and have to leave a "We're holding an item of mail for you" card. These are the terms stipulated by Royal Mail, and the conditions by which we offer this service.

Delivery Schedule
Your order will normally be dispatched the same day if we receive it before 2pm UK time Monday to Friday with the exception of English public holidays. Rarely, if we are awaiting stock due to customs clearance etc your goods may be delayed for longer than this period. This only happens in exceptionally busy times and is not the normal procedure, but please allow up to 5 working days for delivery. We will try to dispatch orders received after 2pm on the same day, but if that is not possible, they will be dispatched the next working day.

All goods that require a signature for proof of postage will need to be signed for on delivery, and it is the responsibility of the recipient to ensure that the goods are signed for, or collected from a local sorting office or post office (in the case that you were unavailable to sign at the time of delivery ). Your local sorting office or post office will only keep these goods for a certain amount of time before returning them to us. If the goods are returned and are still required, then a delivery charge equal to the original will be required before we will attempt to re-deliver the item/s. We reserve the right to change or amend your chosen delivery service without notice to yourself if the service you have elected to use is unavailable, restricted by your location, or the goods in transit are insufficiently covered by the carriers compensation scheme if loss or damage occurs. Any changes made to your service will be of an equal or improved service type.

Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.

International orders will take 48hrs to reach the country of origin. Unfortunately , your package is then at the mercy of your own postal service , and the speed of your delivery will be determined by the quality of service your country offer.

Tracking Your Order
We send numerous parcels out to customers per day. It is not possible for us to track your parcel for you, and update you if the delivery has failed for some reason or other.

You will be provided with the tracking number when the goods are despatched, and it is your responsibility to follow up on the progress of your order until a successful delivery is made. Your despatch email will detail how to do this. For Royal Mail deliveries the tracking portal is at https://www.royalmail.com/track-your-item.

Further detail of how to arrange re-delivery or collect your goods will be shown on the website. For International orders, there will be a link on this page where you can continue to track your item on Royal Mails partner website appropriate to the service provider for your country